Support for agency’s customers

What support plans are included with my subscription?

Your Agency subscription includes access to a support plan that determines the level of assistance you receive. Support is provided only to agency owners—not directly to their customers.

Step 1: Go to the Support screen

• Click on Help from the side menu

• Here, you’ll find your current support plan and related options

Step 2: Review your support plan

• Your current support plan will be shown (Basic, Business, or Enterprise)

• Each plan offers different response times and support features

The Basic plan includes access to email support and the knowledge base.

Step 3: Access available support channels

Depending on your plan, you may see options like:

• Email support

• Live chat

• Knowledge base

• Call scheduling

• These options are only available to the agency owner and their team

Step 4: Upgrade support if needed

• If you need faster response times or dedicated support, upgrade your support plan from the same section

Your customers won’t have access to AppMySite support—you’re their primary contact.