# Support for agency’s customers ### What support plans are included with my subscription? Your Agency subscription includes access to a support plan that determines the level of assistance you receive. Support is provided only to agency owners—not directly to their customers. {% embed url="" %} #### Step 1: Go to the Support screen * Click on Help from the side menu * Here, you’ll find your current support plan and related options #### Step 2: Review your support plan * Your current support plan will be shown (Basic, Business, or Enterprise) * Each plan offers different response times and support features {% hint style="warning" %} The Basic plan includes access to email support and the knowledge base. {% endhint %} #### Step 3: Access available support channels Depending on your plan, you may see options like: * Email support * Live chat * Knowledge base * Call scheduling * These options are only available to the agency owner and their team #### Step 4: Upgrade support if needed * If you need faster response times or dedicated support, upgrade your support plan from the same section {% hint style="warning" %} Your customers won’t have access to AppMySite support—you’re their primary contact. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.appmysite.com/agency-white-label/support/support-for-agencys-customers.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.