# Support for issues

### What are the different categories of issues covered by support plans?

AppMySite classifies issues into four priority levels based on their severity:

* Priority 1- Critical: Involving production application downtime, severely affecting app availability.
* Priority 2- Urgent: Signifying major malfunctions in your application.
* Priority 3- Important: Relating to issues potentially degrading app performance or functionality.
* Priority 4- Attention: Involving issues with a moderate impact.

We aim to provide timely assistance for all issues, with a primary focus on resolving critical and urgent matters promptly


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