Support for issues

What are the different categories of issues covered by support plans?

AppMySite classifies issues into four priority levels based on their severity:

• Priority 1- Critical: Involving production application downtime, severely affecting app availability.

• Priority 2- Urgent: Signifying major malfunctions in your application.

• Priority 3- Important: Relating to issues potentially degrading app performance or functionality.

• Priority 4- Attention: Involving issues with a moderate impact.

We aim to provide timely assistance for all issues, with a primary focus on resolving critical and urgent matters promptly