# Critical issues ### What types of issues are considered "critical"? Critical issues are defined as those arising from downtime in AppMySite’s technical infrastructure. These are issues that can directly impact the performance and user experience of your app. Our priority is to address and resolve such critical issues promptly to ensure that your app runs smoothly. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.appmysite.com/support/critical-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.