Manage customer subscriptions

How to manage a customer’s subscription plan?

Your Agency dashboard allows you to control the app subscription plans assigned to each customer. You can upgrade, downgrade, or change the product type from a single interface.

Step 1: Go to the “Subscriptions”

• Navigate to the Subscriptions tab from the side menu

• This section shows a list of all app subscriptions created by your customers

Step 2: Locate the customer or app

• Use the search bar to find the app by name, domain, or customer

• You can also scroll through the list to locate the subscription manually

Step 3: Click on “Edit” next to the subscription

• Find the subscription you want to change and click the Edit button

• This will open the Edit plan pop up where you can make changes

You must have an active Agency subscription to make edits to customer plans.

Step 4: Choose a new product and plan

• In the Edit plan pop up, select a different product type if applicable

• Then, choose the desired plan (Preview, Starter, Pro, or Premium)

• Changes are applied immediately upon saving

Customer’s app can be upgraded or downgraded to any available plan.

Step 5: Save the changes

• After making your selections, click Save

• The customer’s app will now reflect the updated subscription plan

Step 6: Monitor subscription details

• Continue to use the Subscriptions tab to view plan names, app domains, and statuses

• This helps you keep track of active, expired, or modified subscriptions in one place.