> For the complete documentation index, see [llms.txt](https://docs.appmysite.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.appmysite.com/agency-white-label/subscriptions/manage-customer-subscriptions.md).

# Manage customer subscriptions

### How to manage a customer’s subscription plan?

Your Agency dashboard allows you to control the app subscription plans assigned to each customer. You can upgrade, downgrade, or change the product type from a single interface.

{% embed url="<https://scribehow.com/shared/Manage_customer_subscriptions_for_your_Agency_white-label__JsXqPBssTte1jlNqOJ1F6g>" %}

#### Step 1: Go to the “Subscriptions”&#x20;

* Navigate to the Subscriptions tab from the side menu
* This section shows a list of all app subscriptions created by your customers

#### Step 2: Locate the customer or app

* Use the search bar to find the app by name, domain, or customer
* You can also scroll through the list to locate the subscription manually

#### Step 3: Click on “Edit” next to the subscription

* Find the subscription you want to change and click the **Edit** button
* This will open the Edit plan pop up where you can make changes

{% hint style="warning" %}
You must have an active Agency subscription to make edits to customer plans.
{% endhint %}

#### Step 4: Choose a new product and plan

* In the  Edit plan pop up, select a different product type if applicable
* Then, choose the desired plan (Preview, Starter, Pro, or Premium)
* Changes are applied immediately upon saving

{% hint style="warning" %}
Customer’s app can be upgraded or downgraded to any available plan.
{% endhint %}

#### Step 5: Save the changes

* After making your selections, click Save
* The customer’s app will now reflect the updated subscription plan

#### Step 6: Monitor subscription details

* Continue to use the Subscriptions tab to view plan names, app domains, and statuses
* This helps you keep track of active, expired, or modified subscriptions in one place.


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