> For the complete documentation index, see [llms.txt](https://docs.appmysite.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.appmysite.com/support/support-plans.md).

# Support plans

### What support plans are included with my subscription?

Your Agency subscription includes access to a support plan that determines the level of assistance you receive. Support is provided only to agency owners—not directly to their customers.

#### Step 1: Go to the “Support” section

* Click on **Help** from the side menu

#### Step 2: Review your support plan

* Your current support plan will be shown (Basic, Business, or Enterprise)
* Each plan offers different response times and support features

{% hint style="warning" %}
The Basic plan includes access to email support and the knowledge base.
{% endhint %}

#### Step 3: Access available support channels

* Depending on your plan, you may see options like:
  * Email support
  * Live chat
  * Knowledge base
  * Call scheduling

#### Step 4: Upgrade support if needed

* If you need faster response times or dedicated support, upgrade your support plan from the same section by clicking on the Upgrade button from the "Help" menu. 


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