# Payment failure ### What happens to my customer’s apps when I stop paying for my agency subscription? If your agency subscription is not renewed, your plan will automatically downgrade to the free tier at the end of the current billing cycle. Your mobile app will automatically start displaying AppMySite branding while on the Preview plan. Once you resume payment and upgrade, all your customer's apps will regain full functionality and the AppMySite branding will be removed automatically. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.appmysite.com/pricing/payment-failure.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.