# Login disabled ### Why can't I login? Facing difficulties logging in? Here are a few common scenarios and their solutions: #### Forgotten password * Click on the "Forgot Password" button on the Sign-In screen. * Enter your registered email address. * Follow the link sent to your email to reset the password. * Set a new password on the redirected screen. #### Lost Two-Factor Authentication (TFA) device * If you enabled TFA and lost your device, use the recovery codes provided during TFA setup. * Enter the 6-digit recovery code on the TFA screen from another device to restore access. #### Lost access to connected email * If you've lost access to your connected email account: * Contact our support team for assistance. * Use this link to reach out to our support team: * If you're still facing issues, our support team is here to help. Reach out to us for prompt assistance in resolving your login concerns. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.appmysite.com/account/login-disabled.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.