Support plans

What support plans are included with my subscription?

Your Agency subscription includes access to a support plan that determines the level of assistance you receive. Support is provided only to agency owners—not directly to their customers.

Step 1: Go to the “Support” section

• Click on Help from the side menu

Step 2: Review your support plan

• Your current support plan will be shown (Basic, Business, or Enterprise)

• Each plan offers different response times and support features

The Basic plan includes access to email support and the knowledge base.

Step 3: Access available support channels

• Depending on your plan, you may see options like:

  • Email support

  • Live chat

  • Knowledge base

  • Call scheduling

Step 4: Upgrade support if needed

• If you need faster response times or dedicated support, upgrade your support plan from the same section by clicking on the Upgrade button