> For the complete documentation index, see [llms.txt](https://docs.appmysite.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.appmysite.com/frequently-asked-questions/account-and-subscription/past-due-invoice.md).

# Past due invoice

### How to clear a past due invoice?

If your invoice payment has failed, your subscription will be marked as past due. Payments are processed automatically, so a past due status usually means there is an issue with your saved payment method.

#### Steps to follow

**Step 1: Go to billing**

* Log in to your AppMySite account.
* Click on Profile from the top menu.
* Select Billing from the side menu.

**Step 2: Open subscriptions**

* The Subscriptions screen will appear.
* Locate your active subscription.

**Step 3: Resolve payment issue**

* If your payment method is outdated or invalid, update it.
* Click on Upgrade to retry the payment once your method is updated.

**Step 4: Complete payment**

* Once the payment method is corrected, the invoice will be charged automatically.
* Your subscription will return to active status once the payment clears.

{% hint style="danger" %}
If you are unable to resolve the issue, submit a support ticket here: [**Contact Support**](https://app.appmysite.com/email-support)**.**
{% endhint %}


---

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