App not working
Why has my app suddenly stopped working?
If your app was working correctly and suddenly stopped functioning, the issue is usually related to your website’s hosting or security configuration.
In most cases, this happens when there is a spike in traffic generated by your app. Your web hosting infrastructure may interpret the increased number of requests as suspicious activity and temporarily block one or more of our IP addresses.
When this happens, the app is unable to fetch data from your website, which causes it to stop working properly.
Where can the blocking occur?
The blocking can happen at different levels of your infrastructure, including:
Hosting server firewall
DNS firewall
Web Application Firewall (WAF)
CDN security settings (if applicable)
Security plugins installed on your website (for example, WordPress security plugins)
Rate limiting or bot protection rules configured on your server
If any of these systems block our IP addresses, communication between your app and website will be interrupted.
How to resolve this issue
Step 1: Contact your hosting provider
Inform them that your mobile app is unable to fetch data from your website.
Ask them to check whether any IP addresses are being blocked due to firewall or security rules.
Step 2: Whitelist our IP addresses
Ensure that all of our IP addresses are whitelisted across your entire infrastructure.
This includes server firewalls, WAF, CDN, DNS firewall, and any security plugins.
All relevant security layers must whitelist our IP addresses. Whitelisting at only one level may not fully resolve the issue.
Step 3: Verify app functionality
Once whitelisting is complete, test your app again.
The app should resume normal operation without further interruption.
Last updated
Was this helpful?