> For the complete documentation index, see [llms.txt](https://docs.appmysite.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.appmysite.com/agency-white-label/subscriptions/manage-customer-subscriptions.md). # Manage customer subscriptions ### How to manage a customer’s subscription plan? Your Agency dashboard allows you to control the app subscription plans assigned to each customer. You can upgrade, downgrade, or change the product type from a single interface. {% embed url="" %} #### Step 1: Go to the “Subscriptions” * Navigate to the Subscriptions tab from the side menu * This section shows a list of all app subscriptions created by your customers #### Step 2: Locate the customer or app * Use the search bar to find the app by name, domain, or customer * You can also scroll through the list to locate the subscription manually #### Step 3: Click on “Edit” next to the subscription * Find the subscription you want to change and click the **Edit** button * This will open the Edit plan pop up where you can make changes {% hint style="warning" %} You must have an active Agency subscription to make edits to customer plans. {% endhint %} #### Step 4: Choose a new product and plan * In the Edit plan pop up, select a different product type if applicable * Then, choose the desired plan (Preview, Starter, Pro, or Premium) * Changes are applied immediately upon saving {% hint style="warning" %} Customer’s app can be upgraded or downgraded to any available plan. {% endhint %} #### Step 5: Save the changes * After making your selections, click Save * The customer’s app will now reflect the updated subscription plan #### Step 6: Monitor subscription details * Continue to use the Subscriptions tab to view plan names, app domains, and statuses * This helps you keep track of active, expired, or modified subscriptions in one place. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.appmysite.com/agency-white-label/subscriptions/manage-customer-subscriptions.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.